Last Updated: June 2025
Touch of Love Homecare Agency respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, and safeguard information shared with us through our website, forms, or other communication channels. By engaging with us, you agree to the practices described below.
Information We Collect
- Personal Information
Includes name, phone number, email, mailing address, and other contact details you may provide through our website forms, referrals, appointment requests, or direct communication.
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Health and Care-Related Information
Information related to your care needs may be collected when required to coordinate home health aide (HHA), personal care assistant (PCA), or related home care services.
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Technical and Usage Data
We may automatically collect information such as your IP address, browser type, device used, and pages visited for performance and analytics.
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Cookies and Tracking
Cookies may be used to improve website functionality and personalize your experience. You can adjust cookie settings in your browser.
- Personal Information
How We Use Your Information
Your information may be used for the following:- Coordinating and delivering home care services
- Responding to appointment requests or referrals
- Sending updates, including appointment confirmations or changes
- Communicating service details or answering inquiries
- Providing marketing communications if you have opted in
- Monitoring website usage and enhancing performance
- Meeting legal or regulatory requirements
SMS Consent and Communication
By providing your mobile number, you consent to receive SMS messages related to:
- Appointments and service reminders
- Important updates or emergency notifications
- Referral status or service availability
Message and data rates may apply. You may opt out at any time by replying “STOP.” For help, reply “HELP” or contact us directly. We do not share or sell your mobile number for marketing purposes.
We do not share or sell your phone number or SMS consent with any third party or affiliate for marketing purposes. SMS communication is used strictly for matters related to homecare services, appointment coordination, or direct inquiries.
Refer to our full SMS Terms and Conditions for more information.
How We Sharing Your Information
We do not sell your personal information. Limited sharing may occur in these cases:
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With Trusted Providers
We may share information with vendors who support our operations, such as web services or care coordination tools.
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Legal and Regulatory Requirements
We may disclose information if required to comply with state or federal law or respond to lawful requests.
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With Trusted Providers
Your Choices
- Review or Update: Contact us to review, correct, or update your personal information.
- Unsubscribe: Follow the instructions in our communications to stop receiving promotional emails or messages.
- Cookies: Manage your browser settings to control cookie preferences.
Data Security
We use reasonable administrative, physical, and technical measures to protect your personal data from unauthorized access or disclosure. However, no system can guarantee absolute security.
Policy Updates
This Privacy Policy may be updated to reflect changes in practices, technology, or legal requirements. The latest version will always be available on our website, along with the “Last Updated” date.
Contact Us
For any questions or requests related to this policy or your personal information, please contact:
Touch of Love Homecare Agency 9920 4th Avenue, Suite 203 Brooklyn, NY 11209 Phone: 646-760-5363 Email: info@touchoflovehomecareagency.com