Last Updated: June 2025
Touch of Love Homecare Agency uses SMS (text messaging) to provide convenient communication related to care coordination, staff updates, and general inquiries. This document outlines how we manage SMS communications and what users can expect.
Consent to Receive Text Messages
By providing your phone number and agreeing to SMS communication, you give Touch of Love Homecare Agency permission to send you text messages.
- Your phone number and consent are kept confidential.
- We do not share or sell your phone number or SMS consent with any third party or affiliate for marketing purposes.
- SMS messages are used strictly for relevant updates related to services, appointments, employment, or questions you’ve submitted.
Types of Messages You May Receive
For Clients and Family Members:
- Appointment confirmations and visit updates
- Notifications related to scheduling or availability
- Urgent alerts or care-related reminders
- Interview scheduling and reminders
- Hiring and onboarding updates
- Training or credentialing notifications
For General Website Visitors and Inquiries:
- Replies to online messages or referrals
- Contact confirmations
Message Frequency and Carrier Fees
The number of messages you receive depends on your level of interaction with our agency. Frequency may vary from occasional updates to several messages during active care or employment processes. Standard text messaging and data rates may apply based on your mobile carrier plan.
How to Opt In
You may give consent to receive SMS by:
- Checking the SMS consent checkbox on any of our online or paper forms
- Verbally confirming with a Touch of Love staff member
- Submitting a referral, inquiry, or application that includes phone number entry with consent
How to Opt Out
You may stop receiving messages from us at any time by:
- Replying “STOP” to any message
- Contacting our office at 646-760-5363 and requesting to be removed from SMS communications
- Leaving the SMS consent checkbox unchecked during form submissions
Additional Terms
Communication from Touch of Love Homecare Agency may be delivered through phone calls, emails, or SMS. These are used for informational or support-related purposes only.
By submitting a mobile number, you agree to receive automated text messages related to your interaction with our agency. Message and data rates may apply. Frequency may vary. You may opt out at any time by replying STOP.
You are responsible for providing accurate and current contact information. All interactions with our agency, including SMS use, must comply with applicable laws and regulations.
Touch of Love Homecare Agency is not responsible for message delays or delivery failures caused by mobile carriers, system errors, or technical disruptions outside our control.
Need Help with SMS?
If you need help or more information about SMS messages, reply “HELP” to any of our messages. You’ll receive the following reply:
“For assistance, please contact Touch of Love Homecare Agency at 646-760-5363 or email info@touchoflovehomecareagency.com.”
If you have additional questions about our SMS communication policy, please contact us at: